Elena_L
New Member
Introduction:
In this article we will introduce you to the newest kid on the block, which is none other than the Robotic Process Automation a.k.a RPA. However, each implementation of the RPA software is no different than the others in specific but end up being the same, and just that, makes it difficult for you to decide if it is deemed fit for your Organization. To give you a brief introduction into RPA, it is a software technology based on software robots to perform certain AI tasks allowing them to control Desktop applications, collect or gather data, feed data to other applications, manipulate data.
As per the applications that it is targeted to, RPA tends to operate only on the UI level instead of the API interface level of an orthodox IT system. It is more or less the same what an employee does through his own hands is being automated to be done through coordinates and precision timing, as these boring tasks can now be automated – all thanks to Robotic Process Automation tools. In a very broad range, RPA software is actually being distributed by a varied number of vendors like – Automation Anywhere, Blue Prism, UIPath, ProcessRobot, Kofax, OpenSpan (which is now acquired by Pegasystems) and in addition to this list of organization, the budding organizations who are trying to mark their name in the RPA space.
Robotic Process Automation Examples:
Automation is the demand from most of the individuals if they are thrown a question at them “Whether or not would you be fine with those boring tasks off of your hands”. RPA enables Organizations to make use of these software robots to finish all these repetitive, time consuming work for improved customer satisfaction. In addition to that, employees can now look into much pressing matters than the same old boring tasks which could be automated. This also helps them ensure that they can develop their skills and experience for the betterment of the Organization.
So now that you’ve decided automation is a good idea, where do you start? What are the types of processes that can be automated? Here’s a categorized list of 30+ examples to get you started...:
Robotic Process Automation is well suited for processes that are clearly defined and well documented, repeatable without much changes and also if they are rules based. Based on criteria mentioned, it helps organizations across numerous industries automate the completion of a wide variety of tasks.
Robotic Process Automation Example Explanations:
Example 1 – Web Site Scraping:
RPA softwares are the perfect choice to put them into implementation for this specific usecases as the data that needs to be collected or scraped off the websites are already known – for example, stock trading websites, futures trading websites, commodities trading websites, news and media sites (based on keywords). These websites can comfortably be scraped for the specific information of interest, summarize them and later can be presented to the required stakeholders for a call on what to do next with this information.
Example 2 – Customer Order Processing:
Orders placed on many of the e-commerce websites may then have to be placed on the actual repositories for the actual dispatch and also to maintain the inventory recordings different than the customer facing orders. Such data entry processes can be handed over to the RPA solutions as the whole process of order placement will be automated from end to end. This can be maintained better than having any manual errors that could be caused out of misunderstandings.
Example 3 – Incoming Customer E-mail Query Processing:
If you are a support Organization that needs to answer to those thousands of mails that get bombarded at your inboxes for responses, you could definitely get away from that situation and have RPA look after them for you. Common issues or emails can be segregated to groups and responses to such emails can be given by the RPA solution whereas the critical ones which are not ascertained into a group can be handled by the respective personnel.
Example 4 – Transferring Data from one system to another:
Irrespective of the causes why Organizations do not spend enough time to manage their data for backups or restorations, these processes can be fully automated with the RPA solutions by providing them with the required credentials, source and destination details for the whole task to be automated. Monitoring the whole process can also be handled by the RPA solution, human task can be generated if there is a requirement for human intervention.
Example 5 – Call center operations:
Call centers to any type of Organization would like to have all the information about a customer on a single screen instead of looking into different applications to gain access about various kinds of details. RPA can pitch in well to do the website scraping and get all the intended information to a single place and do the required manipulation (if any) for the call center executive, giving them the only one view with all the required details.
Example 6 – Payroll Processing:
Payroll processing is one such an example that needs manual intervention month after month, every year. A RPA system can be used instead to extract the details that are required from hand-written timesheets and calculate the pay from their stipulated CTC’s and pay them as well (by making the necessary bank transactions as well).
Example 7 – Forms Processing:
Many of the Organization have to process forms for any initial process to trigger in their system and which also forms the paper based proof that can be saved for further use in investigations. Processes as like these can be automated such that the forms can be read by a RPA solution and then the manual data entry to the applications where these forms are processed, can be done by the RPA solution.
Example 8 – Client profile updates:
Organizations as like Facebook and the like might have to face such issues, where the client-base is spread across all the geographies and also frequent calls to the back-end databases can also cause issues in the whole application processing. Such requests are then taken control by RPA based solutions which can process these requests in batches instead of one after the other, as and when they are received to stipulate the load on the back-end systems and also to ensure better performance to the whole application.
Example 9 – Generating Premium renewals:
Insurance based organizations have to provide with the insured the premium renewal receipts when the premium renewals are paid online or offline. Generating these premium renewals for every premium paid for each insurance policy can be handed over to a RPA solution which can do this activity 24 x 7 and without even any manual intervention during the process.
Example 10 – Claims Processing:
Many of the Insurance companies have to process claims that are raised against insured members for any initial process to trigger claims processing in their system and which also forms the paper based proof that can be saved for further use in investigations. Processes as like these can be automated such that the forms can be read by a RPA solution and then the manual data entry to the applications where these claims are processed, can be done by the RPA solution.
Click Here to Learn more: 30 Robotic Process Automation Examples
In this article we will introduce you to the newest kid on the block, which is none other than the Robotic Process Automation a.k.a RPA. However, each implementation of the RPA software is no different than the others in specific but end up being the same, and just that, makes it difficult for you to decide if it is deemed fit for your Organization. To give you a brief introduction into RPA, it is a software technology based on software robots to perform certain AI tasks allowing them to control Desktop applications, collect or gather data, feed data to other applications, manipulate data.
As per the applications that it is targeted to, RPA tends to operate only on the UI level instead of the API interface level of an orthodox IT system. It is more or less the same what an employee does through his own hands is being automated to be done through coordinates and precision timing, as these boring tasks can now be automated – all thanks to Robotic Process Automation tools. In a very broad range, RPA software is actually being distributed by a varied number of vendors like – Automation Anywhere, Blue Prism, UIPath, ProcessRobot, Kofax, OpenSpan (which is now acquired by Pegasystems) and in addition to this list of organization, the budding organizations who are trying to mark their name in the RPA space.
Robotic Process Automation Examples:
Automation is the demand from most of the individuals if they are thrown a question at them “Whether or not would you be fine with those boring tasks off of your hands”. RPA enables Organizations to make use of these software robots to finish all these repetitive, time consuming work for improved customer satisfaction. In addition to that, employees can now look into much pressing matters than the same old boring tasks which could be automated. This also helps them ensure that they can develop their skills and experience for the betterment of the Organization.
So now that you’ve decided automation is a good idea, where do you start? What are the types of processes that can be automated? Here’s a categorized list of 30+ examples to get you started...:
Robotic Process Automation is well suited for processes that are clearly defined and well documented, repeatable without much changes and also if they are rules based. Based on criteria mentioned, it helps organizations across numerous industries automate the completion of a wide variety of tasks.
Robotic Process Automation Example Explanations:
Example 1 – Web Site Scraping:
RPA softwares are the perfect choice to put them into implementation for this specific usecases as the data that needs to be collected or scraped off the websites are already known – for example, stock trading websites, futures trading websites, commodities trading websites, news and media sites (based on keywords). These websites can comfortably be scraped for the specific information of interest, summarize them and later can be presented to the required stakeholders for a call on what to do next with this information.
Example 2 – Customer Order Processing:
Orders placed on many of the e-commerce websites may then have to be placed on the actual repositories for the actual dispatch and also to maintain the inventory recordings different than the customer facing orders. Such data entry processes can be handed over to the RPA solutions as the whole process of order placement will be automated from end to end. This can be maintained better than having any manual errors that could be caused out of misunderstandings.
Example 3 – Incoming Customer E-mail Query Processing:
If you are a support Organization that needs to answer to those thousands of mails that get bombarded at your inboxes for responses, you could definitely get away from that situation and have RPA look after them for you. Common issues or emails can be segregated to groups and responses to such emails can be given by the RPA solution whereas the critical ones which are not ascertained into a group can be handled by the respective personnel.
Example 4 – Transferring Data from one system to another:
Irrespective of the causes why Organizations do not spend enough time to manage their data for backups or restorations, these processes can be fully automated with the RPA solutions by providing them with the required credentials, source and destination details for the whole task to be automated. Monitoring the whole process can also be handled by the RPA solution, human task can be generated if there is a requirement for human intervention.
Example 5 – Call center operations:
Call centers to any type of Organization would like to have all the information about a customer on a single screen instead of looking into different applications to gain access about various kinds of details. RPA can pitch in well to do the website scraping and get all the intended information to a single place and do the required manipulation (if any) for the call center executive, giving them the only one view with all the required details.
Example 6 – Payroll Processing:
Payroll processing is one such an example that needs manual intervention month after month, every year. A RPA system can be used instead to extract the details that are required from hand-written timesheets and calculate the pay from their stipulated CTC’s and pay them as well (by making the necessary bank transactions as well).
Example 7 – Forms Processing:
Many of the Organization have to process forms for any initial process to trigger in their system and which also forms the paper based proof that can be saved for further use in investigations. Processes as like these can be automated such that the forms can be read by a RPA solution and then the manual data entry to the applications where these forms are processed, can be done by the RPA solution.
Example 8 – Client profile updates:
Organizations as like Facebook and the like might have to face such issues, where the client-base is spread across all the geographies and also frequent calls to the back-end databases can also cause issues in the whole application processing. Such requests are then taken control by RPA based solutions which can process these requests in batches instead of one after the other, as and when they are received to stipulate the load on the back-end systems and also to ensure better performance to the whole application.
Example 9 – Generating Premium renewals:
Insurance based organizations have to provide with the insured the premium renewal receipts when the premium renewals are paid online or offline. Generating these premium renewals for every premium paid for each insurance policy can be handed over to a RPA solution which can do this activity 24 x 7 and without even any manual intervention during the process.
Example 10 – Claims Processing:
Many of the Insurance companies have to process claims that are raised against insured members for any initial process to trigger claims processing in their system and which also forms the paper based proof that can be saved for further use in investigations. Processes as like these can be automated such that the forms can be read by a RPA solution and then the manual data entry to the applications where these claims are processed, can be done by the RPA solution.
Click Here to Learn more: 30 Robotic Process Automation Examples