Solved AA Client 11 login error

sbalbinot

New Member
Hello,

I am not able to login AA Enterprise Client. Yesterday everything was working fine.
No interface error is shown.
I have access to Control Room, but couldn't fix the problem.

Appreciated any help.

Thanks!

Here is the log file:

Code:
2018-09-24 13:48:46,921 [ 1] INFO  Main - btnLogin_OnButtonClick > Method Invoked
2018-09-24 13:48:46,921 [ 1] INFO  Main - processManualLogin > Method Invoked
2018-09-24 13:48:46,921 [ 1] INFO  Main - SaveServerSetting > Server settings saved.
2018-09-24 13:48:46,936 [ 1] INFO  Main - GetClientInfo > stephano.balbinot
2018-09-24 13:48:46,936 [ 1] ERROR Main - getWindowsUserNameIfAvailable >  Domain is not available : Não foi possível contatar o servidor.
2018-09-24 13:48:46,936 [ 1] INFO  Main - IAuthentication.Authenticate > Before Invoke
2018-09-24 13:48:46,936 [ 1] INFO  Main - Arguments > Count = 1
Arg[0] = Automation.CR.ClientSdk.Security.Authentication.Model.LoginInfo

2018-09-24 13:48:47,628 [ 1] INFO  Main - IAuthentication.Authenticate > After Invoke
2018-09-24 13:48:47,628 [ 1] INFO  Main - UserLogin > Access Token found.
2018-09-24 13:48:47,631 [ 1] INFO  Main - saveLoggedinUserInfo > Logged in User info is saved.
2018-09-24 13:48:47,638 [ 1] INFO  Main - IConfigurationService.Get > Before Invoke
2018-09-24 13:48:47,638 [ 1] INFO  Main - Arguments > Count = 1
Arg[0] = System.Collections.Generic.List`1[Automation.CR.ClientSdk.Config.Configuration]

2018-09-24 13:48:47,716 [ 1] INFO  Main - IConfigurationService.Get > After Invoke
2018-09-24 13:48:47,716 [ 1] INFO  Main - ILicenseService.GetLicense > Before Invoke
2018-09-24 13:48:47,716 [ 1] INFO  Main - Arguments > Count = 0

2018-09-24 13:48:47,729 [ 1] INFO  Main - ILicenseService.GetLicense > After Invoke
2018-09-24 13:48:47,729 [ 1] INFO  Main - isLicenseInfoRetrieved > LicenseInfo available.
2018-09-24 13:48:47,729 [ 1] INFO  Main - UserLogin > Centralized Configuration and License Info retrieved.
2018-09-24 13:48:47,729 [ 1] INFO  Main - createRegistry > Registry entry created for login.
2018-09-24 13:48:47,731 [ 1] INFO  Main - IUserService.Get > Before Invoke
2018-09-24 13:48:47,731 [ 1] INFO  Main - Arguments > Count = 0

2018-09-24 13:48:47,765 [ 1] INFO  Main - IUserService.Get > After Invoke
2018-09-24 13:48:49,935 [ 1] INFO  Main - IHealthBlipRestService.Send > Before Invoke
2018-09-24 13:48:49,935 [ 1] INFO  Main - Arguments > Count = 1
Arg[0] = Automation.CR.ClientSdk.HealthBlip.Model.DeviceHealthRequest

2018-09-24 13:48:52,954 [ 1] ERROR Main - IHealthBlipRestService.Send > Uma exceção foi acionada pelo destino de uma chamada.
2018-09-24 13:48:52,954 [ 1] INFO  Main - IHealthBlipRestService.Send > After Invoke
2018-09-24 13:48:52,954 [ 1] ERROR Main - sendDeviceHealth > Uma exceção foi acionada pelo destino de uma chamada.
2018-09-24 13:48:52,954 [ 1] INFO  Main - sendDeviceHealth > Device Health send.
2018-09-24 13:48:53,095 [ 1] INFO  Main - updateCustomUrls > CustomUrls not found.
2018-09-24 13:48:53,095 [ 1] INFO  Main - getContentAnalyticsConfiguration > ContentAnalytics key not found.
2018-09-24 13:48:53,095 [ 1] FATAL Main - btnLogin_OnButtonClick > System.Exception ---> System.Xml.XmlException: '.', valor hexadecimal 0x00, é um caractere inválido. Linha 1, posição 1.
   em System.Xml.XmlTextReaderImpl.Throw(Exception e)
   em System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
   em System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Char[] data, Int32 length, Int32 invCharPos)
   em System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
   em System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   em System.Xml.XmlTextReaderImpl.Read()
   em System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   em System.Xml.XmlDocument.Load(XmlReader reader)
   em Automation.Generic.AASaferXmlDocument.ayYDc7kA4(XmlReader  )
   em Automation.Generic.AASaferXmlDocument.Load(String xmlString)
   em Automation.Common.Configuration.ProductConfiguration.RemoveNode(ProductComponents root, String section)
   em Automation.Client.ServerCommunication.frmClientLogin.bu06hhPL40()
   em Automation.Client.ServerCommunication.frmClientLogin.Dyg6uUUMZu()
   em Automation.Client.ServerCommunication.frmClientLogin.j106C9L9cd(Boolean  )
   em Automation.Client.ServerCommunication.frmClientLogin.b7Y66eVHRl(Object  , EventArgs  )
   --- Fim do rastreamento de pilha de exceções internas ---
 
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