Blueprism Region mode does not capture screen correctly

[sandy_RPA]

Hi,

I am trying to capture "Surface Automation Training" tool login page using Region mode, however, captured image is not correct. Please see the attached screenshot.
Environment - Blueprism 6.3
OS - Window 10.

The issue does not happen on Blueprism 6.3 and OS Window 8.1
I tried playing around "Surface Automation Training" compatibility setting, however, it did not work.
Any suggestion?

 

[sandy_RPA]

this issue is resolved by changing Window Resolution to 1366x768 and blueprism compatibility setting

 

[Cain_N]

I am facing the exact same problem. Please may you share the exact steps you followed to address this?

 

[Anubhav247]

Same problem here...can you please share what was changed in the compatibility settings?