Duplicate Mail Issue

[Lalithkumar]

Hi,

Issue : BOT is sending one email but business is receiving it multiple time as duplicate mails (Received in different timings)
It is not happening for all the emails and it is intermittent.

We are using default Blue Prism - MS Outlook VBO - Send Mail action
BOT is sending email to multiple recipients and all are receiving multiple times but in BOT mailbox we could see only one email triggered.
We are using same business object in other process and there is no issues like this.

Regards,
Lalithkumar.

 

[RReed]

Not sure if this is the same issue you are facing but it could be due to the version of Microsoft Outlook being used. I saw on the BP forums that Microsoft 360 outlook may cause duplicate emails being sent out due to drafts being saved.

OUTLOOK VBO- Duplicate emails | Blue Prism Product

Community Discussion.

community.blueprism.com

Hope this helps