How to read email in Outlook and reset the password via Blueprism

jassi_123

Member
Hello Team,

I would like to reduce the workload of IT Helpdesk by automating their one big task i.e password reset. I want that as soon as email arrives in outlook and if query is related with password reset then bot should read that email and perform the password reset action and reply users with new password via email.

Can someone please guide me the best way to achieve this.

Regards,
(Jaspreet Singh)
 

VJR

Well-Known Member
Hi jassi_123,

You can start by taking a look at the VBOs that are available for interacting with Outlook via Blue Prism - MapiEx VBO, Outlook VBO, MapiEx with HTML support VBO. Also list down all the tasks and activities that the IT team does manually while setting a new password. I guess you are referring to a Windows Password. You need to do a feasibility study to check if Windows allows BP to change a password. Also check the Login Agent feature of Blue Prism to see if that helps in this matter. A small POC on this activity will tell the possibilities and challenges in achieving this task.
 

VJR

Well-Known Member
Hi VJR,

I am still not getting any option to reset the domain users password via Blueprism.
Hi jassi_123,

I am just throwing some ideas at you to get started and you need to do a feasibility study of them and a POC as mentioned above. Certain things may not run on your machine due to restricted access in which case you might need to run them on the machine where the passwords are going to be reset. Also give considerations to things like security.

Check out if there are some scripts, batch files or command lines or powershells that does the same.
Then, for example, if its a powershell you can run the Ps1 or script file or put it in a batch file and then run via Blue Prism.

Some sample links below are for password reset, some for a new password and some generate a random password string before changing it. These are using via Powershell but you can look for more to see if you get anything else.
https://www.morgantechspace.com/2014/11/Reset-AD-User-Password-using-Powershell-script.html
https://blog.simonw.se/reset-password-in-active-directory-using-powershell/
https://gallery.technet.microsoft.com/scriptcenter/Reset-AD-User-Password-and-bcd31566
https://4sysops.com/archives/powershell-password-resets/#do-it-for-one
Hope you get the idea and the gist of it.
 
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