If before releasing the lock a process stops due to some reason then can other bots acquire the lock ?

[Kamal]

Hi All

If a lock is not released by the bot and the process gets stopped due to some reason, then what will happen ? Can other bots acquire the same lock ?

 

[Pete_L]

No, the record will remain locked until it is specifically unlocked or the listener on the runtime resource is killed.

 

[Kamal]

No, the record will remain locked until it is specifically unlocked or the listener on the runtime resource is killed.

So you are saying that lock will be still in the Acquired state and no other bot can acquire the same (When the system will be ON). So basically next time after the system is ON we need to release the lock ?

 

[Pete_L]

Yes, or the BP listener is stopped and restarted. A reboot of the bot will recycle the listener, or it can be done manually. You could also unlock the case by going to the work queue, right-clicking the locked case, and selecting Unlock but this will result in the case being unlocked AND it will be made an exception/referred case.

 

[sahil_raina_91]

@Pete_L I think @Kamal is talking about Environmental Locks and not locking of the Queue Items.

@Kamal The lock is auto released if the session is terminated.

 

[Kamal]

Thanks @sahil_raina_91. Yes I am talking about environment lock. Thanks for your reply.

 

[Pete_L]

Sorry, Kamal, I misunderstood your question.