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The evolving digital age continues to raise customer expectations, spurring demand for better customer experience and lowering tolerance for manual processes and human error.
Many industries have been able to easily respond to this shift in consumer mentality, but the insurance industry—rooted in decades of complex, time-consuming processes—has struggled to hit the mark companies time, money, and relationships.
With more customers expecting tailored communication and services, insurance providers must streamline their processes as well as lower their overall costs in order to remain competitive.
Continue reading...
Many industries have been able to easily respond to this shift in consumer mentality, but the insurance industry—rooted in decades of complex, time-consuming processes—has struggled to hit the mark companies time, money, and relationships.
With more customers expecting tailored communication and services, insurance providers must streamline their processes as well as lower their overall costs in order to remain competitive.
Continue reading...