Recent content by riderc1

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    Windows 10 display problems

    Hello - I am having some problems with the Blue Prism interface and my Windows 10 laptop. Some of the screens are very small, other screens have graphics problems with buttons covered up, text not readable, etc. This URL describes the problem very well...
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    Activate Application sometimes throws exception

    I am trying to figure out why my Blue Prism process is throwing an exception sometimes. It is always in the same location - one of my steps performs an "Activate Application" - this is a Win 32 application. I have launched Application Modeler and checked my spy definitions - they are working...
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    Nested Collections

    A nested collection is a collection with one ore more collections in it. I encounter these when I get data back from a JSON service (I convert the JSON to a collection). The initial collection is like the web response. The sub-collection will be the array of JSON data. (This is just an...
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    Web service - GET body

    I am using REST web services with Blue Prism. So far, I can login (gives me a bear token) and call a GET service with no parameters. I am doing all of this with "Utility - HTTP" (the Webservice - REST VBO is too limited). I am now trying to call a GET web service that requires a parameter in...
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    Convert Excel version to Excel 365

    It is a strange issue. The program we are automating does save with a file extension of .xlsx. However, if you open the .xlsx file from the program with Excel 365, save it to a different file, then diff the files - there are many changes. I'm not sure I'm allowed to name the program I have...
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    Convert Excel version to Excel 365

    I automated another program that outputs reports in Excel format - however, the Excel format it saves the files as is older. I have Blue Prism interact with the program and save it to an Azure share - the Excel files are then imported by another system process. The other system process is...
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    Blue Prism audit tables and settings

    Thank you for the detailed reply. It is helpful. Our management team needs to make some decisions on retention policies now.
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    Blue Prism audit tables and settings

    We are running Blue Prism 6.2 in a production environment. It has been in use for over 2 years. Our DBA informed me some of the audit tables are taking about 11 megabytes per row! He asked if there is a way we can purge the audit logs. I looked at Blue Prism's tools and can see the Audit...
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    Timeout exception - worked fine, now broken

    I have had a Blue Prism running twice a day since February. It has login agent sign in, starts up the application that is automated, runs a report, saves the report to disk, etc. It has been very reliable until Tuesday of this week. It ran in them morning. However, that afternoon, it failed...
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    surface automation not working

    I found a workaround. I can hit the Tab key, then the Space bar to cause the combo-box control to open. I actually like this better than using surface automation as I don't have to worry about image recognition issues (and it works :) ) However, still perplexed why SA was not working in this...
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    surface automation not working

    I have not used Blue Prism is several months, so it is possible I'm overlooking something. The application I'm trying to automate has a control that looks like a combo box. In the past, I have had to use surface automation to interact with it. When using other discovery methods, I have not...
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    Headless problem

    I could spy it a different way. I had originally started doing that but the image capture was easier/faster. (And it has worked fine for months - just this last week it ran into a problem.) However, this process will probably not be used much longer. It is being used to import data from a...
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    Headless problem

    I am not using a flag. In the Search box, it types in a name and clicks the search button. If there are results, there is a text box that is part of the Search window that would show results. It's possible there could be 0-N results. In my process, I have a screenshot of what a blank search...
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    Headless problem

    Hello - I have a frustrating problem. I created a Blue Prism process over 6 months ago that was heavily used for some time, then we had to pause it as it completed its task. It was importing data from some software into a different version of the software (the software i'm automating does not...
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    Move window?

    We recently had to increase the resolution on our Blue Prism system. It was 1024x768 - but is now 1920x1080. The increase resolution was for a new automation we are running on the system. Long story short - an older job that runs daily is now failing. From the screen shot, I can see that the...
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