10 Best Use Cases to Automate using RPA in 2019


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Robotic Process Automation (RPA) is a system that allows businesses to automate processes and tasks that are typically carried out by employees. This system can work across different applications, platforms, and departments. RPA integrates well with the existing IT infrastructure and doesn’t require any additional installations. Companies don’t have to invest heavily to automate essential processes. There are several ways to use RPA effectively and some of them are mentioned below:
  1. Customer Service
    Modern customers are accustomed to quick responses and effective solutions. It is possible to deliver the results that customers want, with the help of automation. Automated customer care systems can sort queries and offer initial responses to customers. The automated system can segregate queries into different categories, such as tech department, service department, and more. Sorting ensures the queries reach the right customer care agent for a quick resolution. There is no need for the customer’s call to be transferred from one executive to another. Customer service has several rules-based processes that can be automated and streamlined. According to research, over 70% to 80% of rules-based processes can be automated, and it is a good idea to start with customer service.
  2. Invoice Processing
    The large volume of invoice processing has repetitive manual tasks which can result in delayed and incorrect payments. Timely payments can deliver quality goods/services from vendor. Invoice processing has many challenges such as invoices with formats; require consolidated data from various sources into the single financial database system etc. RPA automatically processes invoices once received. The paper-based invoice format can automate using OCR. RPA can automate the data input, reconciliation error, and even it can process certain decision-making required for invoice processing, which minimizes the need for human intervention.
    RPA can automate end-to-end process from receipt to payment.
    [ Also Read: Robotic Process Automation (RPA) in Banking Industry (Updated 2019)]Read more: https://bit.ly/2WHGyO9
Thanks for these thoughts Rupali.

I agree that automation is a great way to introduce efficiency into processes and increase the speed with which customers can be solved - this can help improve customer experience.

Similarly, for the invoice processing, this is a fantastic idea to reduce reliance on human users (thus freeing up the workforce to perform more intellectually complex tasks which involve a higher degree of decision-making), and improve efficiency whilst saving costs and reducing error rates. RPA does take time to set up and build, but once the logic is correct, I believe the organisation can truly achieve a variety of savings and efficiencies.