Attachments to digitally signed Outlook 365 emails

mbailey

Member
My company recently migrated to Office 365 and encountered a problem in which none of the attachments to digitally signed Outlook 365 emails except the smime p7s are visible to the RPA bot. The issue affects Chrome version 78.0.3904.108 and IE version 11.864.17763.0, which are the only browsers my company allows. All bots run Windows 10. I saw many online reports of Windows 10 users outside of Blue Prism who were unable to see attachments to digitally signed emails but I never saw a resolution.

The Blue Prism code stage interacting with Outlook calls getExchangeService(), binds an EmailMessage to the MessageID, and loops through the Attachments to return an array of Name and ContentType information that identifies the items to be downloaded but none of the original attachments to the email are found in the loop.

Can anyone offer insights into the object C# or VB code that can access and download attachments to digitally signed emails?

Thanks,
Michael Bailey
 
Top