Backspace usage issue in blueprism

[Noorsajeer]

Hi,
I am getting below error when i use "{BACKSPACE}" or "{BS}" or "{BKSP}" in global send key events in blueprism v5.

Error: Unsupported key BACKSPACE.

Please help.
Noor

 

[VJR]

Hi Noorsajeer,

Also try with Global Send Keys versus GSK Events. If it still has the same behaviour then check below.

- What is the type of application you are working on - Web, Desktop?
- What is the control on which you are using the GSK - Textbox etc?
- What is the stage and action prior to the GSK?

 

[Noorsajeer]

Hi VJR,

Thanks for your reply.
The keys are working for alt, cntl shift and enter key, but it is not working for backspace and prtsc.
It is web, simple google search.
What is the type of application you are working on - Web, Desktop? - web
- What is the control on which you are using the GSK - Textbox etc? Yes textbox
- What is the stage and action prior to the GSK? write -stage and submit(navigate)
Then I am trying to go bsck to prev page.

 

[VJR]

Hi Noorsajeer,

The backspace won't work inside a textbox. It can delete a previous character inside the textbox but at least not go back to the previous page. You can try pressing backspace manually inside a textbox too and you will find that it won't navigate to the previous page.

You can see as shown in the tool tip, the shortcut key to go one page back is Alt + Left arrow and not Backspace.
View attachment 1539923268109.png

Also you can spy the Back button of the browser and use the Click or Press action. You can choose either of the two options.

 

[Noorsajeer]

Thanks VJR.
I will try this.