Resources don't get next queue item

[lucccar]

I have 3 resources that run a specific process. In that process, all of the 3 resources go through the Get Next Item of the Work Queues object to get a item of the queue.

I should mention that only one of the 3 resources if allowed to populate the queue.

Well, the problem is that 2 of the resources (the ones that do not populate the queue) often pass the Get Next Item stage without getting any of the existing pending items!

 

[NPoornima]

I have 3 resources that run a specific process. In that process, all of the 3 resources go through the Get Next Item of the Work Queues object to get a item of the queue.

I should mention that only one of the 3 resources if allowed to populate the queue.

Well, the problem is that 2 of the resources (the ones that do not populate the queue) often pass the Get Next Item stage without getting any of the existing pending items!

Can you pls elaborate the issue:
1. Are you using any tag like resource user name while populating the Queue?
2. Are you passing any Tag Filter parameter in Get Next Item action?