There is no way to change the tag on an exception case. However, you can right-click on the exception item in the work queue and select Force Retry. This will put a copy of the case into the queue with a Pending status, which will allow the item to be reprocessed. After doing the Force Retry, do not delete the exception case or both it and the copy will be deleted from the queue. Hopefully, the 2nd time the case is processed, you will not experience the technical issue and the case will be processed normally.
