Hi Aparna,
A Tag is a keyword of term assigned to a Work Queue item as a method of categorizing or grouping that item.
This might be done for the following reasons:
• For Management Information (MI), to easily view or report on Work Queue items with a specific tag.
• For process reasons, giving a Blue Prism process more control over how Work Queue items that are locked and worked.
Examples of tags include:
• Customer Type, i.e. Business, Consumer, Internal, SME, Premier etc.
• Process Work Source, i.e. Web Portal, Call Centre, Financial Advisor.
• Completed Type, i.e. if there are multiple completed outcomes from a process.
• Computer Name, i.e. if an item needs to be worked by the robot that added it to the queue.
NB:Tagging is not meant as a way of recording unique item information, so should not be used for storing information such as a customer’s account number or telephone numbers. Unique information should only be stored in the Item Data.