PraveenNair
New Member
Hi,
I had this issue in 2 different machines with BP 6.4
Issue:
Spied elements on a web application are NOT being recognized suddenly when it was working fine few days ago. I tried different websites to see if I encountered the same issue and it did.
The spying process works completely fine but when it comes to recognize that element, it cant find it. I compared the before and after attributes and they are exactly the same. This issue is not see in Win32 or thick appications or Internet Explorer. This is seen only on websites/web applications running in Chrome.
Troubleshooting steps performed:
- restart the machine
- used a different id for OS login and BP login ( to eliminate any issue with credentials/roles/premissions)
- reinstalled BP 6.4
- Re spied elements but got same result
BP support blogs mentions this issue and the possible solution:
I found this issue mentioned in Blue Prism’s support blog.
https://help.blueprism.com/Automation-Design/Studio/Object-Design/1137948822/Why-am-I-unable-to-match-any-elements-when-spying-new-elements-or-when-working-with-elements-already-spied.htm
Checked all possible solutions mentioned in this blog but the problem still persists.
Besides upgrading to 6.4.1 , does anyone else have a solution? or advice on troubleshooting directions?
Thanks for looking into it.
I had this issue in 2 different machines with BP 6.4
Issue:
Spied elements on a web application are NOT being recognized suddenly when it was working fine few days ago. I tried different websites to see if I encountered the same issue and it did.
The spying process works completely fine but when it comes to recognize that element, it cant find it. I compared the before and after attributes and they are exactly the same. This issue is not see in Win32 or thick appications or Internet Explorer. This is seen only on websites/web applications running in Chrome.
Troubleshooting steps performed:
- restart the machine
- used a different id for OS login and BP login ( to eliminate any issue with credentials/roles/premissions)
- reinstalled BP 6.4
- Re spied elements but got same result
BP support blogs mentions this issue and the possible solution:
I found this issue mentioned in Blue Prism’s support blog.
https://help.blueprism.com/Automation-Design/Studio/Object-Design/1137948822/Why-am-I-unable-to-match-any-elements-when-spying-new-elements-or-when-working-with-elements-already-spied.htm
Checked all possible solutions mentioned in this blog but the problem still persists.
Besides upgrading to 6.4.1 , does anyone else have a solution? or advice on troubleshooting directions?
Thanks for looking into it.